RETURNS and EXCHANGES:
- All returns or exchanges need to be made within 15 days from the date of delivery of your order.
- At the time of return/exchange please make sure the products are in their original condition, with their price tag and the clear poly bag intact along with the original invoice.
- In case you have received a damaged or a wrong product please notify us via email at firstname.lastname@example.org 24 hours from the time of shipment received. We will arrange for a return pick up and replace the items (Subject to availability) free of cost or issue a full refund.
- In case of returns other than a damaged or wrong item shipped, please ship to the below-mentioned return address at your own cost. Once the returned product satisfies our quality check we will reimburse you with a Cottonworld Online Store Credit (Redeemable online only).
- You may also get an exchange done (Subject to availability) or you may return the garment to the store and avail a Cottonworld offline store credit (Redeemable offline only). Please carry the original invoice to the store at the time of return/exchange.
- We cannot do cash refunds on sale items or discounted products. But will issue you an Online Store Credit of equal value of the price paid.
- Refund on COD transactions will be processed in the form of Online store credit.
- Discount coupons are non-transferable and have no cash value. They cannot be exchanged for any case.
- No return/exchange on socks and boxers.
- The reimbursements on Fresh Merchandise will be credited to the Customer's bank account within the time span stipulated by the bank.
- Cottonworld reserves the right to process refunds on a product, based on the product's quality inspection.
- Shipping & COD charges are non-refundable.
Please Ship your returns to the below address:
COTTONWORLD-LEKHRAJ CORP PRIVATE LIMITED
GALA 11 BUILDING NO D-3-A ASMEETA TEXTILE PARK PLOT NO 1
ADDL KALYAN BHIWANDI INDUSTRIAL AREA VILLAGE KONE
PIN CODE 421311
Cottonworld Online Store Helplines: 022-22850557/22850070
Monday- Friday (10 am to 5 pm)