What is your return policy?
You may return eligible items within 30 days of delivery.To be eligible for a return, the product must be in its original condition, with the price tags attached, the original clear poly bag intact, and the invoice included.
You can return your order in either of the following ways:1. Visit any Cottonworld store with your product and invoice.2. Ship the product to the return address below at your own cost.
Return Address:
Lekhraj Corp Private Limited (Cottonworld)Ram Nimi Building, Basement8 Mandlik Road, Lane Opp. Colaba Police StationColaba, Mumbai – 400001, Maharashtra
You can also find your nearest store using our Store Locator: https://cottonworld.net/pages/store-locator
Once your returned product passes our quality check, we'll process your refund or issue a Cottonworld Online Store Credit, as applicable.
How do I request a return?
Items purchased on the Cottonworld website can be returned or exchanged at any Cottonworld store. Simply carry the product along with the original invoice and ensure it meets our return and exchange conditions.
Alternatively, you may ship the item to the return address mentioned in our Return Policy . Please make sure the product is in its original condition, with the price tags attached, the original packaging intact, and the invoice included.
If you need any assistance with the return or exchange process, feel free to reach out to our customer support team
Are there any charges for return pickup?
If you received a damaged or incorrect product, we'll arrange a return pickup at no additional cost.
For returns due to any other reason, you'll need to ship the product to our return address at your own expense.
Can I return or exchange a product purchased during a sale?
Sale and clearance items can be returned for store credit only. Refunds or exchanges are not available for these items.
What is your exchange policy?
You can request an exchange within 30 days of delivery, subject to product availability. The item must be in its original condition with the price tags, original packaging, and invoice.
You can also visit any Cottonworld store with the invoice to return/exchange the garment and receive an Offline Store Credit, which can be redeemed at Cottonworld retail stores.
How can I track my order?
Once your order is shipped, you will receive an email or SMS with the tracking number. You can use this tracking link to monitor the delivery status of your order.
What is your shipping policy?
We offer free shipping on all prepaid orders above ₹1000 within India. A ₹150 shipping fee applies to Cash on Delivery (COD) orders.
Orders are usually delivered within 7–10 working days from the date of purchase. Once shipped, you’ll receive an email or SMS with tracking details.
Delivery is available only within India, and some PIN codes may not be serviceable.
What can I do if I haven't received the full order?
Please note that your order may be split into multiple deliveries. You can check this in your order details.
If you have any questions, contact us, and we’ll verify the status and arrange the remaining items, replacement, or refund as needed.
How long does delivery take?
Typically, 7–10 working days from the date of purchase. Delays may occur depending on location and accessibility.
Can I cancel my order?
You can cancel your order only before it has been dispatched. Once the order has been dispatched, it cannot be cancelled.
If you no longer wish to keep the order after it has been delivered, you may return it according to our return policy.
How are refunds processed?
Refunds are issued to your original payment method once the returned item passes quality check.
Processing may take up to 10 business days.
Are shipping and COD charges refundable?
No, shipping and COD charges are non-refundable.
What are store points?
Store points are the value received for returns of final-sale or clearance items, or refunds for certain payments like COD.
They can only be used for online purchases.
How do I use my store points?
Store points can be used only on our website. At checkout, log in to your account and select store credit as the payment option.
Why am I unable to use my store points during checkout?
Store credit can be used only on our website and cannot be combined with discount codes in the same transaction.
Please ensure you’re logged into the correct account. If the issue persists, contact Customer Support with your store credit details for assistance.
Can I use store points with discount codes?
No, you cannot use store points and a discount code together.
What are the payment modes available for online purchases?
We accept the following payment modes for online purchases:
Credit Cards (excluding American Express)
Debit Cards
Net Banking
UPI
Cash on Delivery (COD – chargeable)
Ola Money, Airtel Money, Freecharge, Oxigen
PayU Wallet
Store Credit Notes
I paid for my order, but haven’t received confirmation. What should I do?
If you paid for your order but haven’t received a confirmation, please check your email spam or junk folder first.
If you still can’t find it, contact our Customer Support with your Order ID and payment details, and we will confirm your order promptly.
Which fabrics do you use?
We primarily use high-quality natural fabrics such as cotton, linen, and blends, designed for comfort, durability, and easy care.
Each product page also specifies the exact fabric composition so you can choose according to your preference.
How should I care for my Cottonworld garments?
Follow the care instructions on the product label.
How can I find the right size?
Every clothing item has a detailed size chart to help you choose the right size. You can refer to our size guide here.
What should I do if there is a quality issue with my product?
If you receive a product with a quality issue, please email us at support@cottonworld.net within 24 hours of receiving your order, along with your order details and clear photos of the issue.
After reviewing your request, we'll arrange a return pickup and offer a replacement (subject to availability) or a full refund.
What can I do if I have received the wrong product?
We're sorry for the inconvenience. Please email us at support@cottonworld.net within 24 hours of receiving your order, along with your order details and photos of the product you received.
We'll arrange a return pickup and send you the correct item (subject to availability) or process a full refund.
What should I do if my garment loses color?
If your garment loses color after following the care instructions, please contact our Customer Care team.
Returns or refunds for color fading due to normal wear or washing are not considered defects, but our team will review your case and guide you on possible solutions.
stay connected
Be the first to know about new arrivals and collections.
Secure Payments
Natural Fabrics
Easy Return
Secure Payments
Natural Fabrics