What is your return policy?
You can return any product within 30 days of purchase, provided it is unused, unwashed, unaltered, and has all original tags and packaging intact.
If your PIN code is serviceable, we’ll arrange a pickup (₹100 for change-of-mind returns; free for defective or incorrect products).
If pickup isn’t available, you can self-courier the item or return it at any Cottonworld store.
Final-sale and clearance items are eligible for store credit only.
How do I request a return?
Items purchased on the Cottonworld website can be returned or exchanged at any Cottonworld store. Simply carry the product along with the original invoice and ensure it meets our return and exchange conditions.
Alternatively, you may ship the item to the return address mentioned in our Return Policy . Please make sure the product is in its original condition, with the price tags attached, the original packaging intact, and the invoice included.
If you need any assistance with the return or exchange process, feel free to reach out to our customer support team
Are there any charges for return pickup?
A ₹100 pickup charge is deducted from your refund for change-of-mind returns. Defective or incorrect products are picked up free of charge.
Can I return or exchange a product purchased during a sale?
Sale and clearance items can be returned for store credit only. Refunds or exchanges are not available for these items.
What is your exchange policy?
We accept exchanges for size and colour only within 30 days of purchase. Exchanges are subject to stock availability.
Pickup rules are the same as returns: a ₹100 pickup charge applies for change-of-mind exchanges, while pickup is free if the exchange is due to an incorrect item or size sent by us.
If the requested size or colour is unavailable, a refund will be issued.
How can I track my order?
Once your order is shipped, you will receive an email or SMS with the tracking number. You can use this tracking link to monitor the delivery status of your order.
What is your shipping policy?
We offer free shipping on all prepaid orders above ₹1000 within India. A ₹150 shipping fee applies to Cash on Delivery (COD) orders.
Orders are usually delivered within 7–10 working days from the date of purchase. Once shipped, you’ll receive an email or SMS with tracking details.
Delivery is available only within India, and some PIN codes may not be serviceable.
What can I do if I haven't received the full order?
Please note that your order may be split into multiple deliveries. You can check this in your order details.
If you have any questions, contact us, and we’ll verify the status and arrange the remaining items, replacement, or refund as needed.
How long does delivery take?
Typically, 7–10 working days from the date of purchase. Delays may occur depending on location and accessibility.
Can I cancel my order?
Orders can be canceled anytime before shipment via My Orders → Cancel Order.
If already shipped, you may refuse delivery or initiate a return.
How are refunds processed?
Refunds are issued to your original payment method once the returned item passes quality check.
Processing may take up to 10 business days.
Are shipping and COD charges refundable?
No, shipping and COD charges are non-refundable.
What are store points?
Store points are the value received for returns of final-sale or clearance items, or refunds for certain payments like COD.
They can only be used for online purchases.
How do I use my store points?
Store points can be used only on our website. At checkout, log in to your account and select store credit as the payment option.
Why am I unable to use my store points during checkout?
Store credit can be used only on our website and cannot be combined with discount codes in the same transaction.
Please ensure you’re logged into the correct account. If the issue persists, contact Customer Support with your store credit details for assistance.
Can I use store points with discount codes?
No, you cannot use store points and a discount code together.
What are the payment modes available for online purchases?
We accept the following payment modes for online purchases:
Credit Cards (excluding American Express)
Debit Cards
Net Banking
UPI
Cash on Delivery (COD – chargeable)
Ola Money, Airtel Money, Freecharge, Oxigen
PayU Wallet
Store Credit Notes
I paid for my order, but haven’t received confirmation. What should I do?
If you paid for your order but haven’t received a confirmation, please check your email spam or junk folder first.
If you still can’t find it, contact our Customer Support with your Order ID and payment details, and we will confirm your order promptly.
Which fabrics do you use?
We primarily use high-quality natural fabrics such as cotton, linen, and blends, designed for comfort, durability, and easy care.
Each product page also specifies the exact fabric composition so you can choose according to your preference.
How should I care for my Cottonworld garments?
Follow the care instructions on the product label.
How can I find the right size?
Every clothing item has a detailed size chart to help you choose the right size. You can refer to our size guide here.
What should I do if there is a quality issue with my product?
If your product has a manufacturing defect, go to My Orders → Request Return and select “Defective/incorrect product before use” (or after use, if applicable).
Upload clear images for verification.
We will arrange a free pickup, evaluate the product, and issue a replacement or refund based on the quality check.
Note: Issues due to normal wear and tear, improper washing, or fading from regular use are not considered defects.
Normal wear, improper washing, or fading are not considered defects for returns.
What can I do if I have received the wrong product?
If you received a wrong product, please go to My Orders → Request Return and select “Defective/incorrect product before use.” Upload clear images for verification. Once approved, we’ll arrange a free reverse pickup and process a replacement or refund as per availability.
What should I do if my garment loses color?
If your garment loses color after following the care instructions, please contact our Customer Care team.
Returns or refunds for color fading due to normal wear or washing are not considered defects, but our team will review your case and guide you on possible solutions.
stay connected
Be the first to know about new arrivals and collections.
Secure Payments
Natural Fabrics
Easy return
Secure Payments
Natural Fabrics