Terms of service

Operated by Lekhraj Corp Private Limited - Last updated: 6th October 2026

1. These Terms of Service (“Terms”) are a legally binding agreement between you (“User”, “you”) and Lekhraj Corp Private Limited( and/or its successors and/or its permitted assigns) (“the Company”, “we”, “us”), a company incorporated under the laws of India, having its registered office at Lekhraj Corp Private Limited, Gala-F, Sidhwa Estate, Old BMP Building, N.A. Sawant Marg, Colaba, Mumbai - 400001, Maharashtra, India. The Company operates the website Cottonworld.net and associated mobile and/or online and/or automated interfaces (collectively, “Cottonworld”) through which it sells cotton and blended apparel and accessories (“Products”) and provides related services (“Services”). By accessing, browsing, or placing an order on Cottonworld, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, you may alter your preferences under the “Manage Preferences” tool. The Company reserves the right to amend these Terms at any time by posting the revised version on this page and updating the “Last updated” date. Your continued use of Cottonworld after any amendment constitutes your acceptance of the revised Terms.

2. This document is an electronic record under the provisions of the Information Technology Act, 2000 and rules framed thereunder, including the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (as applicable and as amended from time to time). This electronic record is generated by a computer system and does not require any physical or digital signatures. The acceptance of these Terms is a prerequisite to the use of Cottonworld and by using Cottonworld in any manner whatsoever, you confirm your acknowledgement and acceptance of these Terms, as may be revised from time to time.

3. The use of the Website is available only to persons competent to contract as specified under the Indian Contract Act, 1872 and all persons incompetent to contract, including minors, are ineligible to use the Website. The acceptance of these Terms of Service necessarily implies that the User is not under the age of 18 years and shall not purchase any item on the Website, otherwise than through a guardian who is competent to contract. Cottonworld reserves the right to terminate any registration and/or refuse access to the Website if at any time it is discovered that a user is below the age of 18 years and/or has provided an incorrect age and/or an incorrect identification or otherwise not competent to contract in terms of the Indian Contract Act, 1872.

4. So long as the User complies with the Agreement, including these Terms of Service, the User is granted a personal, non-exclusive, non-transferable and limited right to enter and use the Website subject to these Terms of Service.

5. If at any time, the User does not wish to be bound by the Agreement, including these Terms of Service, the User may correct the same by emailing Cottonworld at hrcottonworld@gmail.com.

ACCOUNT REGISTRATION

6. You may browse and purchase Products as a guest. However, to save your details, track orders, and access other features, a User is required to create a password-protected account (“Account”).

7. You agree to provide accurate, current, and complete information during registration and to keep your Account information up to date.

8. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You may notify us immediately at hrcottonworld@gmail.com if you suspect any unauthorised use of your Account.

9. The Company may suspend or terminate your Account at any time if we reasonably believe you have violated these Terms.

PRIVACY POLICY

10. Our collection, use, and protection of your personal data is governed by our Privacy Policy, available at https://cottonworld.net/policies/privacy-policy, which is incorporated into these Terms by reference. By using Cottonworld and providing your personal data, you acknowledge that you have read and understood our Privacy Policy.

PRODUCTS, PRICING AND ORDERS

11. We make reasonable efforts to display Products accurately on Cottonworld, including descriptions, images, and pricing. Minor variations in colour, texture, or dimensions may occur due to screen settings or the nature of the fabric.

12. All prices are displayed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. The Company reserves the right to change prices at any time without prior notice, but changes will not affect orders that have already been placed.

13. Placing an order via Cottonworld constitutes your offer to purchase. An order confirmation email is an acknowledgement, not acceptance. Acceptance occurs only when the Product is dispatched. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraud. The Company may, at its discretion, limit the quantity of Products that can be purchased per order or per customer.

14. That prior to placing an Order, you shall fully satisfy yourself as to all policies, pricing, product descriptions, specifications, and other information made available on Cottonworld, and ensure that the Products ordered meet your requirements.

PAYMENT

15. Payment methods for Products may include credit/debit cards, net banking, UPI, wallets, and cash on delivery (COD), as applicable. All online payments are processed through third-party payment gateways. The Company does not store your full card number, expiry date or CVV on its servers.

16. The Company shall not be liable for any loss or damage arising from: (a) lack of authorisation for a transaction; (b) exceeding a limit agreed between you and your bank; (c) any payment gateway or network failure; or (d) decline of a transaction for any reason beyond our control.

17. All payments shall be made in Indian Rupees. Cottonworld does not accept payment in any other currency.

SHIPPING AND DELIVERY

18. Shipping timelines, charges, and serviceable areas are as set out on our Shipping Policy page on Cottonworld. Estimated delivery dates are indicative and not guaranteed. Risk of loss and title to the Products passes to you upon delivery to the shipping carrier. The Company reserves the right to modify the shipping policy from time to time.

RETURNS, EXCHANGES AND REFUNDS

19. Returns, exchanges, and refunds are governed by our Return & Refund Policy, available on Cottonworld. We request you to read all policies before placing an order. Refunds, where applicable, will be processed to the original payment method within the timeframe stated in the Return & Refund Policy. The Company reserves the right to amend the Return & Refund Policy from time to time.

USE OF COTTONWORLD

20. The Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use Cottonworld solely for personal, non-commercial purposes in accordance with these Terms.

21. By using Cottonworld, you agree not to:

• a. copy, mirror and/or reproduce any part of Cottonworld without our prior written consent;
• b. use any automated means (robots or spiders) to access Cottonworld;
• c. interfere with, disrupt, or place an unreasonable load on the platform or its infrastructure;
• d. attempt to gain unauthorised access to any part of Cottonworld, its servers, or any connected systems;
• e. use Cottonworld for any unlawful, fraudulent, or harmful purpose;
• f. post, transmit, or upload any content that is defamatory, obscene, hateful, discriminatory, or that infringes any third-party rights;
• g. collect or harvest personal data of other users.

INTELLECTUAL PROPERTY

22. All content on Cottonworld – including text, images, graphics, logos, trademarks, product designs, software, copyright, and the overall look and feel of the platform (“Content”) – is owned by or licensed to the Company and is protected under applicable intellectual property laws including but not limited to the Copyright Act, 1957 and the Trade Marks Act, 1999. Nothing in these Terms grants you any right, title, or interest in the Content. The “Cottonworld” name, logo, and all related marks are trademarks of the Company and are the sole property of the Company. You may not use the “Cottonworld” name and/or logo and/or related trademarks without our prior written consent.

USER CONTENT

23. If you submit reviews, comments, or other content on Cottonworld (“User Content”), you grant the Company a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, modify, display, and distribute such User Content in connection with Cottonworld and the Company’s business. You represent that you own or have the necessary rights to the User Content you submit, and that it does not violate any law or third-party rights. The Company may, at its sole discretion, remove any User Content without notice.

THIRD-PARTY LINKS

24. Cottonworld may contain links to third-party websites or services. These links are provided for convenience and do not imply endorsement. The Company has no control over, and assumes no responsibility and/or liability for, the content, privacy policies, or practices of any third-party website; and you acknowledge the same.

DISCLAIMER OF WARRANTIES

25. Cottonworld and all User Content are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, the Company disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant that Cottonworld will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Nothing in this clause limits your rights as a consumer under the Consumer Protection Act, 2019, or your rights under any other law that cannot be excluded by agreement.

LIMITATION OF LIABILITY

26. To the maximum extent permitted by law, the Company and its directors, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profit, revenue, data, or goodwill, arising out of or in connection with your use of Cottonworld.

27. The Company’s total aggregate liability for any claim arising out of or relating to these Terms or Cottonworld shall not exceed the amount actually paid by you for the specific order giving rise to the claim.

28. Nothing in this clause excludes or limits the Company’s liability for fraud, wilful misconduct, death or personal injury caused by its negligence, or any other liability that cannot be excluded under applicable law.

INDEMNIFICATION

29. You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of Cottonworld; (b) your breach of these Terms; (c) your violation of any law or third-party right; or (d) any User Content you submit.

FORCE MAJEURE

30. The Company shall not be liable for any delay or failure in performance arising from causes beyond its reasonable control, including but not limited to natural disasters, epidemics, pandemics, acts of government, government orders, directions, war, terrorism, riots, strikes, power failures, internet or telecommunication failures, or any other force majeure event.

GOVERNING LAW AND DISPUTE RESOLUTION

31. These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.

32. The parties shall first attempt to resolve any dispute through good-faith negotiation within fifteen (15) days of one party notifying the other of the dispute. If the dispute is not resolved amicably, it shall be referred to and finally resolved by arbitration by a sole arbitrator jointly appointed by the parties, conducted in accordance with the Arbitration and Conciliation Act, 1996 (along with any statutory modifications and / or reenactments thereof). The seat of arbitration shall be Mumbai, India, and the proceedings shall be conducted in English.

33. Subject to the arbitration clause above, the courts of Mumbai, India shall have exclusive jurisdiction over any dispute arising under these Terms.

34. Nothing in this clause restricts your right as a consumer to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

GRIEVANCE OFFICER

35. In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are:

• a. Name: Sonal Mohite
• b. Email: hrcottonworld@gmail.com
• c. Address: Lekhraj Corp Private Limited, Gala-F, Sidhwa Estate, Old BMP Building, N.A. Sawant Marg, Colaba, Mumbai - 400001, Maharashtra, India.
• d. The Grievance Officer shall acknowledge your complaint within 48 hours and endeavour to resolve it within one month of receipt.

Miscellaneous

36. The Company is not obliged to ensure that the Website is available to all Users at all times. While all attempts will be made to deny access only to those individuals who violate the Agreement and terms of use of the Website, the Company may occasionally be compelled to use methods of access denial that result in a disruption in access for other Users. The Company reserves the right to periodically modify or discontinue, functions and features of the service, with or without notice, without any liability thereof.

37. The Company and the User are independent entities; any all transactions have been entered into by the on a principal to principal basis. Neither party shall have right or authority to assume, create or incur any liability or obligation, express or implied, in the name and / or on behalf of the other party.

38. If any one or more provisions of this Agreement become illegal, invalid or unenforceable, such illegality, invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions of this Agreement which shall be severable therefrom and shall remain in full force and effect.

39. The Company reserves the right at any time and from time to time to discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice.

40. Should the User at any time be dissatisfied with the services provided on the Website, as amended from time to time and/or of its contents, they may approach the grievance officer as mentioned in Clause 34.

41. Certain terms of this Agreement will survive the termination of the same, including relating to Indemnity, Limitations of Liability, Dispute Resolution and Governing Law.

All rights to the Website and the Website Content not expressly granted, are reserved.